Frequently Asked Questions

Integrity Home Technologies handles monitoring setup in Burlington and across Northern Kentucky. Owner Stephen Ratcliffe configures motion zones, alert rules, and notification contacts himself. Every sensor and camera is tested against the monitoring service, and the system is walked through with you before the job closes.

Monitoring setup cost depends on the number of sensors, cameras, and alert contacts being configured, plus whether new devices are added alongside the setup. Integrity Home Technologies offers free consultations and will beat any legitimate, comparable quote from another company.

Phone alerts require motion zones, door and window sensors, and notification contacts to be configured against the monitoring service — not just installed. In Burlington and Union, most households prefer routed phone alerts over sirens, so setup focuses on directing the right alerts to the right people from day one.

The company serves Burlington, Union, Newport, Lebanon, Mason, and the broader Northern Kentucky and Greater Cincinnati area. Select work extends to communities like Indian Hill, Blue Ash, Mariemont, Fort Thomas, Edgewood, Erlanger, and Loveland. Jobs in The Villages, Florida are also taken on.

The company guarantees competitive pricing and will beat any legitimate, comparable quote from another company. Bringing a written estimate from another installer gives you a clear benchmark to compare. The quote must cover comparable scope — equipment, labor, and configuration — to qualify.

Verify that the installer plans camera placement before mounting anything, tests remote viewing before leaving, and configures alerts rather than handing you a manual. Years spent as a lead installer — not just a helper — indicate someone who has handled the full job, not just one part of it.

Plaster walls, lath construction, and original trim in Newport, Covington, and older Burlington-area homes limit where wire can be routed without cutting finished surfaces. Attics, basements, and existing chases often become the path instead of new holes through walls. Planning those routes before any equipment goes in prevents cosmetic damage.

Consultations and estimates are free. The owner visits the property, identifies entry points, sightlines, wall construction, and power access, then plans the layout before recommending equipment. A quote given without a site visit should be treated as a rough range, not a firm number.

Every camera, sensor, and speaker is tested against its planned function — night view, remote access, alert routing, or audio coverage. Remote viewing or app control is confirmed on your phone, and you're walked through how the system works and how to adjust settings before the installer leaves.

Commercial outdoor lighting and commercial security systems are both offered alongside residential work. The company also works with builders, which means new construction wiring and coordination with active build schedules is part of the normal scope.

Large lots, wooded approaches, and long driveways common in Northern Kentucky mean a single camera or a few uplights rarely cover the full property. Cable runs get longer, additional devices may be needed, and transformer sizing for lighting has to account for the full fixture load across the property line.

Owner Stephen Ratcliffe has over 20 years of low voltage experience, including roughly a decade as lead installer for another company before starting Integrity Home Technologies in February 2025. The business holds a 5-star rating across 42 Google reviews. He works with 2GIG Security and Honeywell Resideo equipment on security installs.